NOTICE OF AVAILABLE POSITIONS
The District has openings in the positions listed below. Persons interested in applying for these positions should obtain an application form from the District located at 126 Alton Adams Dr., Waxahachie, Texas, or download the application form from this site.
The application form should be returned to the District either in person or by mail to P.O. Box 40, Red Oak, Texas 75154 (no e-mails or faxes please). Once it is completed and signed, applicants wishing to submit a resume’ may do so by attaching the resume’ to the application form.
Rockett Special Utility District is an equal opportunity employer and all positions will remain open until filled.
Operations Department:
No positions available at this time
Administration Department:
Part-Time Customer Service Representative
Job Summary
Our Customer Service Representative assists customers with their water utility account by taking payments and answering questions about billing and usage. The ideal candidate can handle stressful situations in a calm and efficient manner that provides the customer with a satisfactory outcome while following company policy. The candidate must be willing to learn and adapt to new processes and technology, and be willing to educate customers about this technology. Having a positive and strong professional demeanor is essential.
Responsibilities and Duties
Ability to handle heavy customer volume (phone calls, drive-through, walk-ins)
Ability to handle customers that may be upset or irate in a tactful and respectful manner
Daily balancing of cash drawer
General filing and scanning
Miscellaneous projects as assigned
Qualifications and Skills
Excellent Attendance and Punctuality is REQUIRED
Must be a High School Graduate or Equivalent
Two (2) years minimum in a Customer Service Environment
One (1) year minimum cash handling experience
Proficient with 10-key by touch
Working knowledge of Microsoft Word and Outlook
Good knowledge of Microsoft Excel
Must exhibit Patience and Attentiveness towards Customers
Clear Communication Skills
Problem Solving Skills
Attention to detail
Willingness to learn
Fluency in Spanish is a plus but not required
Job Type: Part-Time (11:00 AM to 4:30 PM)